Policies
The different terms, conditions and policies detailed here apply to 8devices online shop users and to 8devices clients or partners in any situations that aren’t otherwise defined and detailed in a formal contract.
8Devices warrants solely to the original end-user purchaser that hardware purchased directly from 8Devices or our Authorized Distributors will be free from defects in materials and workmanship when used within the limits set in the documentation for a period of twelve (12) months, starting from the time of shipping the Hardware to the customer.
The only product that 8Devices warrants for a period of 24 months is KORLAN.
Additional warranty conditions may apply to companies that work with 8Devices on project basis.
Exclusions and Limitations
8devices obligation under this warranty is limited to the repair or replacement, at 8devices option, of non-conforming PRODUCTS. 8devices obligation under this warranty will not apply to:
(i) PRODUCTS failure or non conformance arising from physical damage;
(ii) Unauthorized modifications or repair;
(iii) improper installation, use, maintenance or negligence;
(iv) line surges, flood, lightning or other environmental conditions.
(v) the Hardware has been altered or modified, except by 8Devices
(vi) the Hardware has been subjected to abnormal physical or electrical stress, abuse, misuse, negligence, or accident.
(vi) has not been installed, operated or maintained in accordance with normal practice and recommendations published by 8Devices
(vii) has no original 8Devices MAC label, or is missing any other original 8Devices label(s)
Product Returns under Warranty
PRODUCTS may be returned only after customer sends a return notice using return request form . Customer must prepay all freight and insurance charges to return such PRODUCTS to 8devices designated repair facility. 8devices will deliver replacements for defective and non-conforming PRODUCTS to customer at no-charge, freight pre-paid; import duties and customs clearance are customer’s responsibility. PRODUCTS returned under warranty that are found not to be defective may be subject to a service charge.
Warranty Disclaimer
THE STATED EXPRESS WARRANTIES ARE IN LIEU OF ANY OBLIGATIONS OR LIABILITIES ON THE PART OF 8DEVICES ARISING OUT OF OR IN CONNECTION WITH THE PERFORMANCE OF THE PRODUCTS.
EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH ABOVE, 8DEVICES MAKES NO OTHER WARRANTIES RELATING TO THE PRODUCTS EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER, INCLUDING WITHOUT LIMITATION THE CONDITION OF THE PRODUCTS. ANY AND ALL WARRANTIES OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, FITNESS FOR A PARTICULAR PURPOSE, OR MERCHANTABILITY ARE EXPRESSLY EXCLUDED. NO PERSON IS AUTHORIZED TO MAKE ANY OTHER WARRANTY OR REPRESENTATION CONCERNING THE PERFORMANCE OF THE PRODUCTS OTHER THAN AS PROVIDED IN THIS SECTION. DISTRIBUTOR SHALL MAKE NO OTHER WARRANTY, EXPRESS OR IMPLIED, ON BEHALF OF 8DEVICES.
IN NO EVENT SHALL 8DEVICES BE LIABLE FOR INDIRECT, SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, USE OF DATA OR OTHER COMMERCIAL LOSS WHETHER OR NOT 8DEVICES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION SHALL APPLY TO ANY CLAIM OR CAUSE OF ACTION WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), IN LAW OR EQUITY, STRICT PRODUCT LIABILITY OR OTHERWISE, OR UNDER ANY OTHER THEORY INCLUDING CLAIMS CONCERNING PATENT, COPYRIGHT OR OTHER PROPRIETARY RIGHTS INFRINGEMENT.
The following document is the Return Merchandise Authorization (RMA) Policy of 8Devices.
Registering a Return
If you want to return an item, please register your RMA by using the
return request form
. Items returned without prior registration will not be accepted. Shipping charges for returning of the items will not be reimbursed.
IMPORTANT! Prior physically sending your items to 8Devices clients should:
-
Make sure that the RMA status has changed from RMA Registered -> Awaiting Products. Client will receive an email notification about the change in the RMA status.
-
Client should obtain an RMA number from 8devices.
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The client has been followed up by a representative from 8Devices via email and received the RMA request form. The client will also obtain an RMA number.
-
RMA request form and RMA number should be added together with the RMA items that the client is going to send back to the 8Devices facility.
Note: No items will be accepted for repair or replacement without an RMA number.
RMA Warranty Repair & Replacement Procedure
Please make sure that 8Devices receives your RMA item within the warranty period, so that we could maintain the support priority. The following describes the repair & replacement procedure after 8devices receives items from clients:
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8Devices will perform a visual inspection upon receipt of the product(s)
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8Devices will perform functional tests on the product(s)
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If the product passes all our tests, you will be charged for diagnostic services and return shipping.
-
In the event when 8device discovers failures during testing:
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The product may be repaired or replaced (If the client has selected the Repair or Replacement option when registering the RMA)
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8Devices will issue credit invoice (if the client has selected “return for credit” option when registering the RMA)
Note:
For products purchased from a Distributor, you need to contact the Distributor directly.
-
8devices applies firmware updates for the product or the replacement units.
-
8devices ships the repaired product or replacement back to client. Client receives an email notification with the shipping number for tracking purpose. Client also receives an RMA report.
RMA Packaging and Shipment
Please package your return item in a shipping box with appropriate packaging. If you are not sure how to package an item for safe shipping, please consult a local shipping company. Products being returned in an envelope or with insufficient packaging will be refused and your warranty will be voided.
8Devices is not responsible for lost or missing items.
Out-of-Warranty RMA Services
8Devices provides paid out of warranty RMA services only if the client agrees to be charged based on an hourly fee.
The hourly fee for out- of-warranty RMA services is 60 USD.
Final Notes
Goods under warranty will be returned freight prepaid. Customs clearance and any import duties are the responsibility of the customer. 8Devices recommends to add the RMA request form and non-commercial invoice so that clients wouldn’t be double charged by the customs.
All others will be invoiced for the repair plus return freight.
In the event that the product does not work within the first month after the date of purchase, it is considered dead on arrival. 8Devices will use best efforts to provide a new replacement product.
RMA address
All RMA items should be send to the following address:
UAB “8devices”
Žirnių st 26D
LT-12120
Vilnius, Lithuania
Make sure that the RMA status has changed from RMA Registered -> Awaiting Products. Client will receive an email notification about the change in the RMA status.
Client should obtain an RMA number from 8devices.
The client has been followed up by a representative from 8Devices via email and received the RMA request form. The client will also obtain an RMA number.
RMA request form and RMA number should be added together with the RMA items that the client is going to send back to the 8Devices facility.
8Devices will perform a visual inspection upon receipt of the product(s)
8Devices will perform functional tests on the product(s)
If the product passes all our tests, you will be charged for diagnostic services and return shipping.
In the event when 8device discovers failures during testing:
The product may be repaired or replaced (If the client has selected the Repair or Replacement option when registering the RMA)
8Devices will issue credit invoice (if the client has selected “return for credit” option when registering the RMA)
8devices applies firmware updates for the product or the replacement units.
8devices ships the repaired product or replacement back to client. Client receives an email notification with the shipping number for tracking purpose. Client also receives an RMA report.
What information do we collect?
- We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
- When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- to personalize your experience
Your information helps us to better respond to your individual needs.
- to improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you).
- to improve customer service.
Your information helps us to more effectively respond to your customer service requests and support needs).
- to process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
All payments happen via a third party. Currently this is Paypal. PayPal provides payment services for customers paying via credit or debit cards or via the PayPal system. The personal information (including card numbers or account details) which you provide to these third parties is never stored on our servers. As such, this information is subject to the privacy and data retention policies of the payment provider (PayPal). We will share with PayPal only the minimum amount of information required to send payment request.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.8devices.com
Your Consent
By using our site, you consent to our privacy policy.
This policy was last modified on 2012-02-08
Contacting Us
If there are any questions regarding this privacy policy you may contact us.
8devices is dedicated to implementing continuous improvement strategies even after a product has been launched on the market. As a result, we may need to modify, update, or terminate certain product or manufacturing processes to provide the best products possible.
In compliance with J-STD-046, 8devices guarantees the timely notification of major changes that could potentially impact a product's form, fit, function, quality or reliability. Our policy aligns with industry standards, providing our customers with adequate notice and sufficient time to make any necessary adjustments.
Product Change Notification (PCN) policy
Customers will be notified a minimum of 90 days before the proposed first ship date of the product identified in the PCN. The 90 day review period includes the time necessary for an authorized distributor to forward the notice to its customers of the affected product.
Upon receiving the PCN, customers will have a 30-day acknowledgement period during which they can submit any concerns, sample order responses, or requests for further information. If additional time is required to determine if samples or additional data are required, the customer must submit this request along with their acknowledgement response and state when they expect to complete their review.
Failure to submit an acknowledgement of the PCN within 30 days of delivery constitutes acceptance of the changes.
End Of Life (EOL) policy
Customers will be notified a minimum of 180 days prior to the last order date for a product approaching its End Of Life. Technical support will continue for products for two years from the EOL date before being terminated.
Customers must register for PCN and EOL notification services via this link to get notifications via email. PCN and EOL documents will be stored on the 8devices wiki page.
PCN and EOL notification will include:
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PCN tracking number
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Product Identification
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Detailed description of change(s)
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Method, if applicable, of identifying updated products
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Datasheet with highlighted changes
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Reason for change(s)
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Anticipated (positive and negative) impact on form, fit, function, quality or reliability
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Proposed First Ship Date for updated products
-
Date when qualification samples will become available (if applicable)
-
Contact information
8devices offers a tiered technical support policy with different service levels depending on the client’s service agreements with 8devices. None of these services wave the terms and conditions established by 8devices’ warranty policy and RMA policy.
Basic technical support
8devices engineering support service includes providing technical assistance to diagnose and solve software or hardware problems. This service is provided via a dedicated ticket system found at support.8devices.com. This service includes resolving general hardware and software support issues for 8devices products and is provided free of charge.
Premium technical support
For issues requiring greater technical expertise or resources, clients can request premium technical support. Clients can request assistance with advanced technical issues, professional R&D consultations, and a broad array of other value-added services. This service is charged by the hour according to each client’s service agreement and the 8devices engineering team’s time estimate.
Paid support packages can be bought via the 8devices shop.
What information do we collect?
- We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
- When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- to personalize your experience
Your information helps us to better respond to your individual needs.
- to improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you).
- to improve customer service.
Your information helps us to more effectively respond to your customer service requests and support needs).
- to process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
All payments happen via a third party. Currently this is Paypal. PayPal provides payment services for customers paying via credit or debit cards or via the PayPal system. The personal information (including card numbers or account details) which you provide to these third parties is never stored on our servers. As such, this information is subject to the privacy and data retention policies of the payment provider (PayPal). We will share with PayPal only the minimum amount of information required to send payment request.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.8devices.com
Your Consent
By using our site, you consent to our privacy policy.
This policy was last modified on 2012-02-08
Contacting Us
If there are any questions regarding this privacy policy you may contact us.