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Product identification

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Enter the serial number or MAC address of your product.

Can’t find the serial number or MAC address?

Order ID or Invoice Number* This field is required

How many items would you like to return? This field is required

You can return multiple items of the same product from your order.

Select the issue type

Firmware / Software issue Hardware issue Device won’t power on Device not detected / not connecting Device not working as expected Unable to set up / install device Certain features not working Other issue

Please select an issue type

Please specify the issue* This field is required

0/500 characters

Provide your contact information

E-Mail* Please enter a valid email address

First name* This field is required Last name* This field is required

Company

Telephone* Please enter a valid phone number starting with +

Address* This field is required

Additional comments (optional)

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Maximum 500 characters allowed

Out-of-warranty RMAs may incur repair or replacement charges.

I have read and understand the 8devices RMA and Warranty policies. I acknowledge that I am responsible for shipping costs when returning RMA devices.

RMA Submitted

You’ll get an email with shipping instructions within 5 business days.

RMA No.:

Can’t find the serial number or MAC address?

You’ll find the serial number or MAC address on the white label attached to your module.

Module example showing white label with serial number TNA3021322300483 and MAC address 785EE8D03026

Module example showing Carambola3 with MAC address C493003FEF1E

Label unreadable or missing?

Contact our support team

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